5 cold users. The rotation runs the room. You write down every word.
45:00 on the clock
Rotation, posted
Team A tests B. B tests C.
C tests D. D tests A.
Then shift by two.
Who's cold
Other teams' members, staff, anyone who's never seen your product.
Pacing, self-timed
~9 min per user, 5 users. The clock paces the round, nobody calls time.
Swap: one observer per user. Swap after each round, everyone observes at least once.
Log: what they did, what they expected, what happened, does it block the core action?
The board runs this hour. The confusion log does not care who is watching.
45:00
5 users, silent the whole time
The confusion log format
One row per user. Five columns, no more.
User #
What they did
What they expected
What happened
Blocks core action?
1
...
...
...
Y / N
2
...
...
...
Y / N
Exact words, not your summary. "I don't know what this button does" beats "confusing button."
When it breaks live (and it will)
Don't apologize. Note it. Reset. Next user.
A crash in front of a stranger on day 3 is the cheapest lesson you will ever buy.
15:30 · 10 minutes
Break.
Water, bathroom, stretch. Keep your confusion log with you. S14 Multimedia AI starts the moment you're back at 15:40.
15:40 · Next up
S14, Multimedia AI. Keep your confusion log close.
You just watched 5 strangers use your priced product in silence. That evidence doesn't get filed, it gets clustered live at 16:15 standup: fastest fix, capped at five, no wall time needed.
Before you leave
LEAVE WITH · your app frozen and gauntlet-tested, plus a confusion log with exact words.
DECIDED · Nothing yet. Cluster and cap it at five, fast and live, at 16:15 standup.
BRING NEXT · Tonight, 2 people at home use your URL while you watch in silence. Log it. Tomorrow S9 turns both logs into the fix list you actually build.
16:15 · Standup
Cluster your log fast. Say your top fix out loud.
You watched strangers use your priced product for the first time. That's the whole job. Tonight, two more strangers get the same treatment. Tomorrow, S9 turns all of it into what you actually build next.